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Monday, July 16, 2007
Verizonwireless Bill Update
Our $510 cell phone bill had me exercised as some of you may recall. Well. I downloaded all the detailed calls and could see that we were being billed for nighttime calls. Huh? Apparently, once you go over your 700 minutes of peak time the offpeak time was no longer "unlimited". We had actually only used about 40 extra peak minutes, but they were playing that into about $380 of extra charges by charging us for offpeak calls. They lump them all together on the bill and call them "SharePlan" minutes which is NOT the same as peak minutes. So I played dumb about that and called them. It took about four seconds for them to apologize and say that it was a "mistake" and they'd refigure the bill. Sneaky bastards. I guess you leave your integrity at the door when you become a Verizon Customer rep. Not to mention an exec.
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